Effective Date: February 2025

At Step Ahead, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect the following types of information when you visit our Site, make a purchase, or interact with us:

• Personal Identification Information: Name, email address, phone number, shipping address, payment details, etc.
• Technical Data: IP address, browser type, device information, operating system, and website usage data collected via cookies.
• Payment Information: Credit/debit card details, billing address, and other financial information provided during checkout.

2. How We Use Your Information

We use the information we collect to:

• Process and complete your orders, including payment processing and shipping.
• Communicate with you regarding your orders, promotions, and customer service inquiries.
• Improve the performance, security, and user experience of our website.
• Send marketing materials (only if you have opted-in to receive such communications).
• Comply with legal obligations or resolve disputes as necessary.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us:

• Analyze website traffic
• Remember your preferences
• Improve functionality

You can modify your browser settings to disable cookies, but this may affect certain features of the website.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors, such as payment processors, shipping companies, and email service providers, to complete transactions and improve our services.
• Legal Requirements: We may disclose your information if required by law, in response to legal requests, or to protect our rights and the safety of our users.

5. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, loss, misuse, or alteration. We implement industry-standard security measures such as SSL encryption to protect your information during transmission. However, no data transmission over the internet can be guaranteed as 100% secure, and we cannot ensure or warrant the security of any information you transmit to us.

6. Your Rights

You have the right to:

• Access your personal information: Request a copy of the personal data we hold about you.
• Update or correct your information: Ensure that the information we hold is accurate and up-to-date.
• Delete your information: Request that we delete your personal data from our systems.
• Opt-out of marketing communications: If you no longer wish to receive promotional emails from us, you can unsubscribe using the link provided in each email.

To exercise any of these rights, please contact us at the details provided below.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we discover that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:Step Ahead
Email: nilayshah140199@gmail.com
Phone: 91155 12977
Address: Unit No A103 & 105, First Floor, MIDC, Phase-I, Opp. State Bank of India, Dombivli East – 421203